Guest Service Associate

Overview

Represents the hotel to the guest throughout all stages of the guest's stay. Determines guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Responsibilities

• Maintains superior guest services by welcoming all guests efficiently with a smile and positive attitude, checking guests in / out of hotel, ensuring guest rates and bill is accurate and presenting work station as clean and neat at all times.
• Provide guests with prompt service, professional attention and personal recognition.
• Respond promptly and professionally to all guest inquiries and follow up to ensure maximum satisfaction.
• Assists in pre-registration and blocking of rooms for reservations.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, raising paid out's.
• Thoroughly understand and adheres to proper credit and cash handling policies and procedures.
• Knows all room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to upsell room’s category and to promote other services of the hotel.
• To be fully conversant in all aspects of city that all guest enquiries can be handled efficiently and courteously.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Verifies guest's method of payment and follows established credit-checking procedures.
• Examines the day’s reservations for correct date, type of room reserved, any special request and necessary routing if applicable.
• Places guest and room information in the system or folders and communicates information to the appropriate hotel personnel in the event of any special requests.
• Have the ability to handle / resolve guest complaints and / or knowledge / understanding of when and how to direct the guest to receive assistance.

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Hotel & Accommodation Services 101-1,000 employees

WEIL Hotel is an emerging home- grown hospitality brand comprising of 313 contemporary and stylish rooms ,3 signature dining outlets, picturesque view from our rooftop infinity pool, extensive facilities and is adjoining the Ipoh Parade Shopping Center creating a unique destination for business, leisure and pleasure.

Fuelled by the desire to provide a unique experienced for todays traveller, we are equally passionate in creating a conducive, respect- driven and exuberant work enviroment with attractive remuneration and competitive employment benefits package.

We are inviting experienced and talented local professionals to a career opportunity in Ipoh to fulfil the aspirations of a rapidly developing city. We encourage individuals from out of Ipoh who long to return to their hometown and those who seek to apply their expertise towards the improvement of standards to join us.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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