W Online Customer Support

Requirements

1+ years of experience as a customer service role

Excellent communication and customer service skills

Proficiency in written and spoken English & Malay

Strong multitasking skills and able to work in a fast-paced environment.

Possesses strong interpersonal, communication, verbal, and written skills.

Resistant to stress and capable of working under pressure.

Able to start work immediately will be preferred.

Responsibilities

Handle incoming customer inquiries via phone, email, chat in a professional and efficient manner.

Assist clients in scheduling consultations with designers and ensure a smooth and efficient process throughout the design project.

Identify and assess customers' needs, troubleshoot problems, and provide appropriate

solutions or alternatives within established guidelines.

Collaborate closely with interior designers to relay client requirements, project ecifications, and design preferences accurately.

Job responsibilities :

Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.

Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.

Provide guidance and support to players on game rules, strategies, and promotions.

Document and track player interactions and issues using our designated customer support tool.

Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.

Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.

Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.

Contribute to developing and improving customer support processes and resources.

Job Type : Permanent

Pay : RM3, RM6,000.00 per month

Benefits :

• Professional development

Work Location : In person