IT Network Operations Analyst (Global) - Subang

Main Purposes of the role :

The role will be part of a team responsible for ensuring that day to day network operations run smoothly across the regions. This will include monitoring the environment and responding to incidents and problems as they arise and performing preventative maintenance where necessary.

Day to day activities will include responding to requests to perform changes and maintenance to the network in line with global standards.

Adherence to ITIL process and procedures alongside global standards is essential.

Responsibilities :

The role will work closely with other regional and global resources. The role will also incorporate project and design work as overflow from the Network specialist team.

As required, it produces outline system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organisation. Specifies user / system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assesses associated risks, and specifies recovery routines and contingency procedures. Translates logical designs into physical designs.

Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

Carriers out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.

Identifies and resolves complex network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks.

Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.

Uses network management tools to produce management information on capacity and utilisation and investigate issues where necessary.

Carriers out routine audits and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.

Acts as the routine contact point between organisation and supplier. Collects and reports on supplier performance data.

Reviews capacity, performance, availability and other operational metrics and takes appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information.

Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.

Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.

Take an active part in the ownership of the service that we deliver.

Requirements :

• Minimum a Diploma in related discipline of studies with proven track record in IT computing environment
• 2-4 years minimum experience working in an IT Network or similar IT operations support role at an advance level

Experience :

Knowledge & Skills :

Benefits :

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Global IT Network team.

Equal Opportunities :

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address :

Rentokil Initial (M) Sdn. Bhd.,

Unit 8-1, Level 8, Tower 8,UOA Business Park

No. 1, Jalan Pengaturcara U1 / 51A,Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(Connected to Subang LRT station)

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