Front Office Manager

Overview

Director of Operations at DoubleTree by Hilton

As Front Office Manager, you will lead one of Kuala Lumpur’s most vibrant hotel operations, taking full ownership of guest experience, team performance, and commercial success. You will inspire and develop your team through coaching, training, and clear communication while ensuring seamless coordination with other departments to deliver exceptional service. From managing guest feedback, overbooking decisions, and financial targets to driving standards, rosters, and operational excellence, you will play a pivotal role in maximizing revenue, elevating guest satisfaction, and fostering a culture of positive leadership and continuous improvement.

Responsibilities

• Lead guest experience, team performance, and commercial success in a hotel operations environment; coordinate with other departments to deliver exceptional service; manage guest feedback and overbooking decisions; drive standards, rosters, and operational excellence to maximize revenue and guest satisfaction.

Qualifications and Requirements

Seniority level

Employment type

Industries

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