Site Reliability Engineer - Incident Commander

Site Reliability Engineer - Incident Commander

Join to apply for the Site Reliability Engineer - Incident Commander role at Siemens Digital Industries Software .

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many industries, enabling innovation for everything from Formula 1 cars to space exploration vehicles.

In this crucial role, you will develop cutting‑edge automated solutions to support our best‑in‑class cloud infrastructure, particularly for the Siemens Xcelerator platform. When incidents arise, you will coordinate major incident response, ensuring rapid resolution and seamless communication with partners during service‑impacting events, while upholding strict SLAs.

Key Responsibilities

• Incident Management : Act as the primary point of contact and leader during major incidents, coordinating response, communication and resolution across all involved teams.
• Incident Response : Quickly assess severity, determine impact and drive appropriate response to restore services as quickly as possible.
• Communication : Ensure clear, concise and timely communication with stakeholders throughout the incident lifecycle.
• Post‑Incident Analysis : Lead reviews to identify root causes, drive improvements and implement preventive measures.
• Collaboration : Work closely with SRE, DevOps, Development and other teams to continuously improve incident management processes.
• Training & Preparedness : Conduct regular incident response drills and train teams to handle high‑severity incidents.
• Documentation : Maintain and update incident management documentation.
• Monitoring & Alerts : Define and refine alerting criteria to detect and escalates incidents promptly.
• Continuous Improvement : Find opportunities to improve system reliability, scalability and performance based on lessons learned from incidents.
• 24x7 On‑call rotation : Participate in 24x7 on‑call rotation.

Qualifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension and private healthcare.

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