License Assurance Manager

Sitecore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Sitecore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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About Us :

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

About Us :

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role :

The License Assurance Manager will manage all aspects of software license compliance reviews within the Sitecore customer base. This dynamic role entails working closely with internal teams and customers to determine if the Sitecore customer complies with the terms and conditions of its agreement(s), pricing, and licensing. The candidate will work through a large volume of customers to assess, identify, pass on compliance-related opportunities to field sales and support on commercial closures. The candidate should possess analytical skills, be detail-oriented, and have excellent communication skills as they will be required to work closely with international teams.

What you’ll be doing :

• Manage end-to-end License Compliance outreach and reviews, which includes working extensively with many of Sitecore’s business teams such as Field Sales, Product, Managed Cloud Operations, Legal and Finance.
• Interpret complex license and maintenance agreements.
• Analyse license purchase and deployment data to identify Compliance cases.
• Participate in projects to document and improve processes.

What You Need to Succeed :

Additional Skills That Set You Apart

Why you should click ‘Apply’ :

Yee Ni Chen

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales, Business Development, and Customer Service

Industries

Software Development and Technology, Information and Internet

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