Sharepoint / M365 Customer Engineer

Overview

Position Title : Sharepoint / M365 Customer Engineer

Location : Remote in Malaysia

Duration : Permanent

About Sonata Software

Sonata Software is a Modernization Engineering company delivering modernization-driven hypergrowth for clients with a focus on Cloud, Data, Dynamics, Contact Centers, and newer technologies like Generative AI, MS Fabric, and other modernization platforms. Headquartered in Bengaluru, India, Sonata has a strong global presence in the US, UK, Europe, APAC, and ANZ and serves sectors including BFSI, Healthcare and Lifesciences, Telecom, Retail & CPG, and Manufacturing.

Why join Sonata Software? You’ll work with a diverse team of innovators committed to pushing boundaries and crafting what comes next. Sonata is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

Responsibilities

• Customer Centricity and Satisfaction : Drive positive Customer Satisfaction and become a trusted advisor to customers and partners by leveraging M365 Enterprise Services (Exchange Online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt. Security & Compliance) to enable defined Customer Success Plan outcomes. Listen actively and challenge yourself to drive the best outcomes.
• Propose effective cloud strategies to meet customer needs and deliver them through workshops, training, and advisory services.
• Collaborate with customers and stakeholders to understand business needs and translate them into scalable, secure, and efficient engagements.
• Inspire customers by communicating complex concepts in a simple, business-value context with proven whiteboarding capabilities.
• Own opportunities as a self-starter, manage multiple tasks, and adapt to ambiguity and last-minute changes.
• Provide Customer / Partner insights back to relevant MS teams to enable continuous improvement.
• Drive usage growth (Cloud & Support) by helping decision makers understand the Microsoft 365 value proposition and value realization from MS investments.
• Identify resolutions to blockers hindering go-live of customer success projects and lead technical conversations to drive value, following MS best practices and repeatable IP.
• Demonstrate Technical Leadership and a self-learning mindset; align skills to team demands and Customer Success goals.
• Engage with relevant communities to share expertise, contribute to IP creation, and accelerate customer transformation journeys.
• Build and maintain deep technical relationships with senior IT executives in large or strategic accounts and manage stakeholder alignment on solutions / projects.

Qualifications and Skills

Preferred Qualities

Why Sonata Software?

Seniority level

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