IT Service Delivery Manager - Malaysia

Director @ CODA Technology Services | IT Recruitment | IT Project Delivery | IT Consulting

We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This role is regionally based in Malaysia and is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement program.

You will play a key role in shaping how services are delivered including :

Key Responsibilities

• Manage end-to-end IT service delivery within the region.
• Act as the local bridge between business users and global IT strategy.
• Manage incidents, problems, and requests using ITIL-aligned processes.
• Support and lead local change and transformation initiatives.
• Drive local service performance and vendor engagement.
• Contribute to continuous improvement and alignment with global standards.
• Monitor and analyse global IT service performance, produce regular reports for leadership, perform root cause analysis on recurring incidents and recommend improvements.

Required experience

Location

Malaysia - Remote

We are looking to onboard the right candidates as soon as possible. Please do get in touch to register interest and have an initial conversation.

Thanks for reading.

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