Customer Support Manager, Sunway Malaysia

Customer Support Manager, Sunway Malaysia

Your new company

At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work.

Your new role

Hays Sunway Malaysia looking for a proactive and experienced Customer Support Manager to lead our Administration and Compliance function across Asia. This role is key to driving operational excellence, ensuring compliance, and fostering a high-performance culture.

Please note : this role is based onsite in Sunway, Malaysia, and candidates must be able to work from this location.

Main responsibilities

• Lead and manage a regional team across administration and compliance
• Drive continuous improvement and innovation in service delivery
• Monitor and report on compliance activity and team performance
• Manage escalations and ensure timely resolution
• Oversee internal audits and ensure adherence to Hays Critical Processes
• Collaborate with stakeholders to refine recruitment processes and systems
• Support onboarding and offboarding processes for team members
• Coordinate ad-hoc projects and contribute to strategic initiatives
• Maintain a professional and inclusive workplace culture
• Attend management meetings and provide updates on compliance and admin activities

What you'll need to succeed

What you'll get in return

This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions. You'll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include :

What you need to do now

Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.

At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.