Technical Support Engineer

Company Description

PPK Technology is a global leader in providing advanced technology solutions for the traffic industry. Our comprehensive range of products and services—such as traffic lights, wireless detectors, and integrated web solutions—are designed to optimize traffic flow and enhance mobility. At PPK Technology, we are dedicated to innovation and excellence in traffic management, offering cutting‑edge solutions that address the evolving needs of modern transportation systems.

Role Description

This is a full-time on‑site role based in Melaka for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and resolving system issues. Additional responsibilities include addressing customer inquiries, delivering exceptional customer service, and ensuring effective communication with clients and internal teams to resolve technical challenges.

Qualifications

• Proficiency in technical support and troubleshooting for resolving system and product‑related issues
• Strong analytical skills to assess and diagnose technical problems effectively
• Expertise in customer support and customer service to provide timely and professional assistance to clients
• Strong communication and problem‑solving abilities
• Ability to work collaboratively with cross‑functional teams
• Relevant certifications or training in technical support or a related field are a plus
• Familiarity with traffic management solutions is an advantage

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