Telemarketing Executive

Job Responsibilities :

• Make outbound calls to introduce and promote the company’s products and services.
• Invite customers to attend events, birthday promotions, and update on latest information.
• Schedule appointments and channel qualified leads to the respective sales team daily.
• Build rapport and communicate effectively with customers at all levels.
• Handle customer enquiries promptly and professionally.
• Ensure high levels of customer satisfaction through excellent service and follow-through.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Analyze and resolve issues quickly and effectively.
• Follow up diligently on customer requests and ensure commitments are met.
• Demonstrate strong customer care and attentiveness to client needs.
• Assist in maintaining and updating the customer database.
• Stay informed on company policies, procedures, and product offerings.
• Share valuable customer feedback with relevant departments for continuous improvement.
• Collaborate closely with the Consultation and Sales Teams.
• Meet and exceed monthly performance targets.
• Accurately document customer interactions, transactions, feedback, and complaints in the system.
• Prepare reports and perform general administrative duties as required.

Job Requirements :

Working Hours :

Monday to Friday : 10 : 00 AM – 6 : 00 PM

Saturday : 10 : 00 AM – 2 : 00 PM