Tawaran kerja ini tidak tersedia di negara anda.

Road Logistics Customer Care Specialist (City Zone Express)

Kuehne+NagelSeberang Perai, Penang, Malaysia

1 hari lalu

Penerangan pekerjaan

Overview

Be among the first 25 applicants.

What you will do

Oversee order entry and processing to ensure smooth and efficient operations
Coordinate with internal teams to facilitate timely and accurate service delivery
Monitor shipment progress and proactively provide updates to customers
Ensure customer orders comply with delivery timelines, service quality standards, and regulatory requirements
Address customer inquiries and complaints promptly, escalating to management when necessary
Maintain clear and consistent communication with customers regarding order and shipment status
Accurately document customer interactions, sales activities, and service-related issues
Compile reports on customer feedback, sales performance, and areas for service improvement
Support KPI tracking to evaluate customer service effectiveness
Collaborate with logistics, finance, and operations teams to deliver a seamless customer experience

What we would like you to bring

Minimum diploma or equivalent educational background

Excellent communication and interpersonal abilities

Proficient in both English and Malay for effective verbal and written communication

Strong multitasking skills with the ability to manage competing priorities

Solid proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Demonstrated problem-solving capabilities and conflict resolution skills

What we offer

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Logistic Specialist • Seberang Perai, Penang, Malaysia