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Event Manager

Event Manager

Renaissance HotelsKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Join to apply for the Event Manager role at Renaissance Hotels in Kuala Lumpur, Malaysia.

Location : Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, 50450.

Schedule : Full Time. Position Type : Management.

Job Summary

Responsible for preparing all event documentation and coordinating with Sales, property departments and customers to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position handles events of average complexity and ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education And Experience

  • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

    • CORE WORK ACTIVITIES

    Managing Event Logistics and Operations

  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Manages group room blocks and meeting space for average to large-sized assigned groups.
  • Identifies operational challenges associated with his / her group and determines how to best work with the property staff and customer to solve these challenges and / or develop alternative solutions.
  • Uses judgment to integrate current trends in event management and event design.
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
  • Participates in customer site inspections and assists with the sales process as necessary.
  • Performs other duties as assigned to meet business needs.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

    • Ensuring and Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Makes presence known to customer at all times during this process.
  • Oversees customer experiences from file turnover through the post-event phase until turnover back to sales.
  • Follows up with customer post-event.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and / or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.

    • Leading Event Management Teams

  • Conducts formal pre- and post-event meetings as required to review / communicate group needs and feedback.
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
  • Facilitates various meetings as needed (Banquet Event Order meeting, block review, etc).

    • Supporting and Coordinating with the Sales and Marketing Function

  • Assists in the sales process and revenue forecasting for customer groups.
  • Up-sells products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his / her groups.

    • Conducting Human Resources Activities

  • Reviews comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and / or managers.
  • Assists in the development and implementation of corrective action plans.
  • Take initiative to use experience to improve service performance according to evaluation of issues and resolution.
  • Works with the property staff and customers to address operational challenges associated with his / her group.
  • Performs other duties as assigned to meet business needs.

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Renaissance Hotels seeks fellow spontaneous explorers to join our team and bring the spirit of the neighborhood to our guests. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing
  • Industries : Hospitality

    • Referrals increase your chances of interviewing at Renaissance Hotels by 2x

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