Driver Onboarding Specialist

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About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Driver Onboarding team plays an important role to onboard Driver and Delivery Partners. Our mission? Seamless onboarding experience. We are a team that ensures supply stability, supports driver success and embraces innovation.

Get to Know the Role

You will focus on improving the driver onboarding funnel through data analysis and operational improvement projects to ensure we meet Driver / Delivery Partner activation targets and maintain service quality. You will help identify bottlenecks, design interventions, and collaborate with teams to improve conversion. Project management may include process optimization and explore avenues to overcome regulatory hurdles, and working with teams. You will report to Assistant Manager, Driver Onboarding and based in Petaling Jaya.

The Critical Tasks You Will Perform

• Data Analysis

Analyze driver onboarding and activation data to identify trends, opportunities, and bottlenecks.

Design and implement data-driven plans to achieve monthly activation targets.

Improve onboarding processes to enhance efficiency and reduce drop-offs.

Review activation progress and adjust strategies.

Work with teams to align activation strategies with broader company goals.

Stay updated on industry trends and competitor strategies for driver acquisition and activation.

Qualifications

What Essential Skills You Will Need

Additional Information

Life at Grab

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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