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Real Time Analyst
SingtelMelaka, Melaka, Malaysia5 jam yang lalu
Penerangan pekerjaanAt Least Diploma holder Minimum 3 years of experience in Contact Center. Good knowledge in forecasting and planning. Good Knowledge on software computer applications for instance MS Excel, Power Point, MS Word. Self-driven individual with a positive attitude and strong communication skills. Ability to work with minimum supervision Willing to work in shift rotational basis
Be a part of something BIG
Join us as Real Time Analyst to manage the productivity of agents in Contact Center on real time basis. You will be responsbile for communicating outages messages to customers on the social media platforms as your secondary core task too.
Make An Impact By
- Real time monitoring and call out to operations for action on unproductive state which impacting the performanc
- Incident Management includes providing timely and regular updates on call queue, trouble ticket count, symptoms of issues, preparing and uploading IVR and Facebook messages, etc.
- Managing attendance and adherence
- Timely update / plotting of CCOs schedule adjustments or shrinkage in the Workforce systems
- Provide analysis on the performance for each business
- Prepare weekly incident reports
Skills For Success
Buat amaran kerja untuk carian ini
Analyst • Melaka, Melaka, Malaysia
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