Data Center Operations Contract Manager

DayOne is a leading developer and operator of high-performance Data Centers in Asia Pacific. DayOne is the largest carrier-neutral Data Center service provider in Asia and one of the fastest growing in the world with a presence in Hong Kong, Singapore, Malaysia, Indonesia, Thailand and Japan.

DayOne is on an exciting trajectory, expanding markets internationally and looking for talented individuals who are passionate about growing with us. In this role, you'll have the opportunity to be at the forefront of our expansion efforts.

Overview

Reporting to the SE Asia Operations Director, the Contract Manager is responsible for overseeing the procurement and management of maintenance contracts for data centres across the Southeast Asia region. This role involves performing vendor management, setting key performance indicators (KPIs), and chairing monthly performance reviews to ensure high standards of service and operational efficiency, aligning with the company's strategic goals and operational needs.

Responsibilities

• Procurement of Maintenance Contracts : Collaborate with Procurement, and DCO teams to identify maintenance needs and develop specifications for new contracts.
• Vendor Selection : Conduct market research to identify potential vendors, evaluate their capabilities, and select the most suitable ones.
• Contract Negotiation : Negotiate terms and conditions of maintenance contracts to ensure cost-effectiveness and alignment with company standards.
• Contract Management : Draft, review, and approval of new maintenance contracts, ensuring compliance with legal and regulatory requirements.
• Vendor Management : Establish and maintain strong relationships with vendors to facilitate effective communication and collaboration.
• Performance Monitoring : Continuously monitor vendor performance against contract terms and KPIs, ensuring timely and quality service delivery.
• Performance management : Define clear and measurable KPIs for vendor performance, focusing on key areas such as service quality, response times, and compliance.
• Issue Resolution : Address and resolve any issues or disputes with vendors promptly to minimize impact on data centre operations.
• Reviews : Chair monthly performance review meetings with vendors to discuss performance metrics, identify areas for improvement, and implement corrective actions.
• Reporting : Generate and present regular reports on vendor performance to senior management, providing insights and recommendations for improvement.
• Continuous Improvement : Identify opportunities to improve procurement and vendor management processes, implementing best practices to enhance efficiency and effectiveness.
• Market Trends : Stay informed about industry trends and developments in the Southeast Asia region to ensure the company remains competitive and innovative in its vendor management practices.

Candidate Requirements

Desired Attributes

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