Know Your Customer (KYC) Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values, and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position is accountable for Merchants, Commercial (Cardmember, Legal Entity, Small Business) and Consumers KYC processes for Australia, New Zealand, Hong Kong and Singapore markets. The KYC team functions as a partner to ensure that the company remains compliant with the local markets’ AML / CFT regulations from a control and compliance perspective.

Responsibilities

• Perform verification and screening activities from Amex global internal systems, repositories, globally approved third‑party systems and any valid public searches to complete KYC requirements.
• Ensure strict adherence to our policies & procedures in relation to resolving customer requests to keep customer information up to date in our system of records.
• Ensure consistent quality of service to customers through efficiency and quality standards while remaining compliant.
• Provide thorough analysis on KYC requirements to management and compliance, ensuring all necessary approvals are obtained and properly archived in internal repositories.
• Assist in KYC‑related queries from internal stakeholders (GMS, GCS, GCSG, MCO) and function as a vital partner to ensure quality support is provided in a timely manner.
• Take ownership of all KYC‑related matters for customers with complex structures as part of a personal portfolio, on top of day‑to‑day KYC reviews.
• Contact and follow up with customers to request supporting documents and clarification via emails and outbound calls.
• Able to translate complex KYC information to a variety of audiences both internally and externally.
• Identify AML / CFT concerns while performing KYC review and escalated them to compliance / management where necessary.
• Process requests accurately and promptly, meeting agreed turnaround deadlines.
• Identify and execute process enhancement / improvement with the operating procedures and workflow.
• Support action plans to maintain a positive and effective work environment.
• Meet the minimum requirement of metrics assigned by the business.

Requirements

Benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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