Senior Customer Success Manager

Senior Customer Success Manager acts as the second line of support for client engagement escalations. It assists client managers in strengthening relationships with clients and ensures client needs are met in ways that enhance customer satisfaction and drive company profitability.

Responsibilities :

• This role focuses on client management tasks during account onboarding and beyond.
• It helps build and maintain strong client relationships and serves as the second point of contact for escalations.
• The role audits processes and supports client managers by providing high-level updates on service initiatives and SLA performance.
• It also helps plan actions based on client feedback.
• Responsibilities include resolving service issues, streamlining operations, delivering product training, and coordinating strategic communication.
• The role supports workload forecasting for client managers and co-hosts monthly or quarterly meetings to review performance results with clients.

Qualifications :

Bachelor’s degree or higher in any field

At least 4 years of experience in B2B client management

Experience managing a regional team is a plus

Strong relationship-building and resource management skills

Skilled in data analysis, reporting, and presentation

Solid understanding of business operations and services

Excellent planning and organizational abilities

Outstanding communication, negotiation, and influencing skills

Able to build strong connections across all levels of the organization

Strong problem-solving skills with the ability to work independently

Comfortable interacting with senior management

Proficient in Microsoft Office

Work Setup :

Day shift

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Consulting, and Strategy / Planning

Industries

Business Consulting and Services, Human Resources Services, and Software Development

Referrals increase your chances of interviewing at Confidential Jobs by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Customer Success Manager / Account Manager

Malaysia SGD42,000.00-SGD60,000.00 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Solution Architect (Node, TypeScript, Microservices, AWS)

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr