Customer Service Team Lead - KL
Teleperformance USAPetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanTeam management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise Establish team goals and work with direct reports on strategies for executing, Deliver projects involving quantitative analysis, industry research, and strategy Identify actionable insights, suggest recommendations, and influence team strategy Advocate for users within their market, partnering with global and cross-functional Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience
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Responsibilities :
- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the
department to develop deeper, more scalable solutions
measuring progress and sharing results
development, working directly with global cross-functional teams to problem solve
analytical approaches and develop solutions
through effective communication
teams to develop global solutions
Minimum requirements :
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Customer Service Team Lead • Petaling Jaya, Selangor, Malaysia