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Training Supervisor - Penang
Teleperformance USABayan Lepas, Penang, Malaysia7 jam yang lalu
Penerangan pekerjaanBachelor’s degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years’ experience as QA in call center Must be proficiency in Mandarin & English in terms of written, reading and speaking Able to start work immediately is preferred.
Responsibilities
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports / visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
Qualifications
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Training Supervisor Penang • Bayan Lepas, Penang, Malaysia