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Thai speaking Remote Desktop / Deskside Support (Servic / Helpdesk

Thai speaking Remote Desktop / Deskside Support (Servic / Helpdesk

Advange GroupKota Bharu, Kelantan, Malaysia
20 jam yang lalu
Penerangan pekerjaan

Overview

We are looking for a Thai Speaking Desktop Support Engineer to provide Level 1–2 support for end users. The role includes handling system setup, troubleshooting, Microsoft 365 support, Active Directory account management, and mobile device management, while ensuring reliable service and a positive user experience.

Key Responsibilities

  • Perform commissioning, setup, and delivery of new systems and devices, including OS installation, patching, and imaging.
  • Provide on-site and remote support.
  • Manage Microsoft 365 services including SharePoint, Exchange, Teams, and OneDrive.
  • Administer Active Directory accounts (user creation, modification, permissions, password resets).
  • Support Mobile Device Management (MDM) is highly desirable.
  • Respond to incoming support calls and action IT service tickets.
  • Provide Level 1 IT Helpdesk support (remote and onsite).
  • Diagnose, repair, and troubleshoot computer hardware and software.
  • Maintain daily progress tracking, reporting, and proper documentation.

Required Skills and Experience

  • Minimum 2 years of experience in related and support role.
  • Hands-on experience in device imaging, application installation, and driver management.
  • Experience with Microsoft 365 products (SharePoint, Exchange, Teams, OneDrive).
  • Effective communication and interpersonal skills for engaging end users.

    • Preferred Qualifications

  • Experience with device refresh and OS upgrade initiatives.
  • Exposure to large-scale enterprise IT environments.
  • Microsoft certification (e.g., MD-102 or equivalent) is an advantage.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • Budget : Nego

    Opening : No work visa required (local).

    Special Requirement : Thai language speaking (MUST).

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    Buat amaran kerja untuk carian ini

    Support • Kota Bharu, Kelantan, Malaysia