Account Receivable Associate (Mandarin Speaker) - Open for Fresh Graduates

Account Receivable Associate (Mandarin Speaker) - Open for Fresh Graduates — ACCA Careers

Summary

The Accounts Receivable Associate is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

Essential Duties And Responsibilities

• Complete daily collection activities as prioritized by debt collection software
• Contact customers on delinquent accounts for resolution and payment and record all activities in collection system
• Understand customer profiles and their related sensitivities
• Develop strong working knowledge of customer base and company organizational structure for effective issue resolution
• Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team
• Resolve within the predefined time frame those AR related disputes that have been assigned to the account
• Resolve disputes within own area of responsibility according to the agreed upon timeline
• Review dispute documentation provided by cash application or the customer, and assign the dispute to the appropriate internal owner (as per the resolution matrix)
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner
• Contact customers regarding unidentified disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners
• Contact internal owners for resolution of disputes that are not being resolved on a timely basis
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research and provide support in obtaining additional information
• Follow up on and collect disputes deemed invalid by the internal functional teams
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure
• Support the training and process improvement effort
• Keep up to date with accounts receivable best practices and technology improvements
• Achieve past due percentage and cash target related goals

Qualifications

Education And / or Experience

For further information, and to apply, please visit our website via the “Apply” button below. Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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