Process Executive - Sales Admin

Process Executive - Sales Admin Process Executive Job Details

Work Location : Petaling Jaya, Selangor, Malaysia Domain : Operations Company : ITL Malaysia Responsibilities

Assist client manager in generating quotes to facilitate fast turnaround time, involving product pricing knowledge. Gather and consolidate information for each quote request. Handle incoming quotation requests, including overseas requests from other NTT Offices. Make frequent follow-up calls to achieve client request closure within SLA. Process and follow-up on dispute cases or open issues within SLA. Dealing with external and internal queries in a professional, client-oriented manner. Maintain close alliance with vendors to obtain quotations and assist with deal registrations if required. Establish and maintain good relationships with decision-makers, internal and external stakeholders. Responsible for QA process. Provide mentorship and guidance to new joiners. Assist in order submission if required. Perform any other duties and responsibilities assigned by management or superiors as necessary. Requirements

Diploma or degree in Business or a related field. More than 2 years of experience in a Sales Support role in the IT industry. Good English, Mathematics, Excel, and Microsoft Outlook skills. Understanding of the Sales / buying cycle and ability to handle dispute cases. Good problem-solving skills. Meticulous and detailed in numbers.

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