Customer Success Specialist (Banking Industry)

Overview

Customer Success Specialist (Banking Industry) at Agensi Pekerjaan JobScoper Sdn. Bhd.

Base pay range

MYR3,500.00-MYR5,000.00

Job Responsibilities

• Handle inbound and outbound calls, emails, and live chats related to banking products and services.
• Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
• Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
• Maintain detailed records of all customer interactions in the system for tracking and follow-up.
• Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
• Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
• Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Job Requirements

Job Benefits

Seniority level

Employment type

Job function

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