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Technical Services Rep

Technical Services Rep

Panasonic Avionics CorporationSelangorMalaysia, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Technical Services Rep

Responsibilities

  • Aircraft IFE / GCS Maintenance and Support

Provide technical leadership and guidance to maintenance staff on all aspects of IFE / GCS installation and maintenance activities.

  • Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
  • Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.
  • Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to station. Coordinate new system introductions and new customer entry into service technical requirements.
  • Perform root cause analysis and troubleshooting, utilizing full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
  • Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.
  • Assist in the development of Preventative Maintenance programs.
  • Develop and maintain IFE / GCS system performance reporting criteria for Panasonic and customer stakeholders.
  • Interface between contracted MRO staff, Panasonic Product Safety Officer and Panasonic QA in all matters concerning air safety.
  • To support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc.).
  • Represents Panasonic Maintenance and Maintenance support organization to the customer.
  • Communicate and interface with relevant departments of the customer, primarily for production related processes and various Panasonic departments.
  • To assist in reporting IFE / GCS system performance.
  • Flag and report improvements in the processes both at the customer facing side as well as within Panasonic.
  • Administrative / Documentation

    • Document testing and repairs using computer and bar-coding equipment.

  • Works closely with MRO to monitor and track spare parts inventory.
  • Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) and Maintenance Memo’s and other Panasonic or contracted MRO documentation.

    • Education / Experience Requirements

  • A&P, FCC Class 1, EASA B1 and / or B2, with relevant type ratings (station dependent) highly preferred.
  • Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.

    • Knowledge / Skill Requirements

  • Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions.
  • Must have an excellent working knowledge of engineering applications for technical communications and training purposes.
  • Proficient in MS Word, Excel and Outlook.
  • Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with minimum of 8 years of related industry experience.
  • Ability to work in a high-stress, high-pressure environment.
  • Determines methods and procedures on new assignments.
  • Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
  • Understands implications of work and makes recommendations for solutions.
  • As a skilled specialist, completes tasks in resourceful and effective ways.
  • Uses independent judgment to ensure projects / assignments are completed accurately and on-time.
  • Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
  • Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).
  • Intermediate knowledge of LINUX and UNIX a plus.
  • A good understanding of PC networks and configuration, multiplexed or software controlled systems with knowledge of computer hardware.
  • Knowledge of global civil aviation regulations and requirements (EASA / FAA).
  • Must be customer service oriented.
  • Must be experienced in the ability to deliver technical coaching and training.

    • Other Requirements

  • Ability to pass extensive security and background checks for Airside access.
  • Legal right to work in location assigned.
  • Current and valid driver’s license.
  • May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.
  • Must be able to work any shift, weekends and holidays.
  • Manual dexterity to grasp and work with tool parts and equipment.
  • Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
  • Ability to operate under extreme weather conditions and in confined spaces for extended periods.
  • Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.

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    Buat amaran kerja untuk carian ini

    Technical Service • SelangorMalaysia, Selangor, Malaysia