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Technical Support Engineer 1 (I5)

DellBayan Lepas, Penang, Malaysia

1 hari lalu

Penerangan pekerjaan

Overview

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Penang .

Responsibilities

Resolve customer-reported issues while working closely with other multi-functional teams
Provide feedback to Engineering for improving product quality and reliability
Determine priority levels while negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues

Qualifications

Essential Requirements

2 to 5 years of related experience and proficient in spoken and written English & Thai

First-rate customer focus, phone etiquette and work ethic

Ability to work under pressure with calmness and composure

Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Ability to take on shift work, holidays, weekends and on-call responsibilities

Desirable Requirements

Bachelor’s degree

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date : 31 December 2025

Equal Employment Opportunity

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

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Technical Support Engineer • Bayan Lepas, Penang, Malaysia