Customer Service / Sales

Job description :

Customer Support : Answering customer inquiries, resolving issues, and providing product or service information.

Assisting customers with order placement, returns, refunds, or exchanges.

Addressing complaints or concerns in a professional and empathetic manner.

Product / Service Knowledge : Maintaining a deep understanding of the company's products or services to effectively communicate their benefits and features to customers.

Telemarketing : Initiating outbound calls to potential customers to promote products or services.

Identifying sales opportunities during conversations and offering upsells or cross-sells.

Following a script or sales pitch, while adapting to the customer's needs and objections.

Lead Generation : Identifying and qualifying potential leads or prospects for the sales team.

Collecting contact information and other relevant data to build a customer database.

Data Entry : Accurately documenting customer interactions, including call notes, orders, and customer details in the company's CRM (Customer Relationship Management) system.

Follow-Up : Following up with customers to ensure their needs have been met and addressing any additional questions or concerns.

Conducting post-sales surveys or feedback requests to gauge customer satisfaction.

Sales Tracking and Reporting : Keeping records of sales metrics, such as call volumes, conversion rates, and revenue generated.

Preparing and submitting regular reports to management regarding telemarketing and customer service activities.

Compliance : Ensuring compliance with telemarketing and customer protection regulations, such as the Telephone Consumer Protection Act (TCPA) and Do-Not-Call lists.

Time Management : Effectively managing call volume and handling customer inquiries efficiently while meeting sales goals.

Professionalism : Representing the company in a professional and courteous manner, maintaining a positive and helpful attitude during customer interactions.

Training and Development : Participating in ongoing training programs to stay updated on product knowledge, sales techniques, and customer service best practices.

Team Collaboration : Collaborating with colleagues, including sales teams, to align efforts and share insights about customer needs and preferences.

Requirements :

• The candidate must possess at least a SPM / Professional Certificate / Diploma in Business Studies / Sales & Marketing / Public Relations or equivalent.
• At least 1 year of working experience in a customer service.
• Solid communication and interpersonal skills.
• Plan and implement sales strategy.
• Responsible for implementing sales targets and commission will be pay.
• Able to work under pressure and work in extra hours to deliver the backup if shortfall in performance
• Report and update sales performance to the Department Head.
• Fresh graduate / Intern are welcome to apply.
• Working at Kota Damansara, Selangor

Job Types : Full-time, Internship, Fresh graduate

Pay : RM1, RM1,900.00 per month

Benefits :

Ability to commute / relocate :

Experience :

Language :

Work Location : In person