CUSTOMER SERVICE SUPERVISOR

Serve walk-in customers - walk-in, via incoming calls and emails.

Process incoming order of PO, DO, invoice by ePIC and fax.

Follow up on pending incoming stocks / lorry delivery status.

Prepare CRF / CN / DN / stock return / warranty etc.

Documentation, filing and etc. effectively.

Assist on customer service implementations of company policies and task.

Provide support to sales team with quotations, price checking ans stock availability.

Prepare daily, weekly, monthly & etc. for analysis.

Market demand analysis & explore new opportunity.

Skills & Knowledge :

Able to operate Microsoft Word, Excel, Power Point & etc.

Able to communicate and write in Bahasa Malaysia & English (Mandarin will be an added advantage).

Good follow up on task and excellent problem-solving skill.

Multi-tasking, self-motivated and work independently.

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