Assistant Front office Manager

As the Assistant Front Office Manager, you will play a vital role in ensuring exceptional guest experiences. In this full-time position, you will be responsible for the day-to-day operations of the front office, working closely with the Front Office Manager to uphold the highest standards of service and hospitality.

Key Responsibilities

• Oversee Daily Front Desk Operations - Ensure smooth, efficient check-in / out, room assignments, and accurate billing while maintaining a hospitable lobby atmosphere.
• Lead, Coach & Develop Front Office Team - Schedule, train, and mentor staff; conduct performance reviews and reinforce service standards to achieve consistently high guest-satisfaction scores.
• Coordinate Guest Services & Logistics - Arrange transportation, excursions, and special requests; work closely with Concierge, Housekeeping, and F&B to deliver seamless, personalized experiences.
• Act as Cross-Department Liaison - Proactively communicate guest movements, VIP arrivals, and operational needs to all relevant departments for flawless execution.
• Implement & Uphold SOPs - Assist in drafting, updating, and enforcing front-office policies, emergency procedures, and quality checklists; ensure team compliance with brand standards and local regulations.
• Manage Records & Reporting - Maintain precise guest profiles, financial postings, and shift reports; analyze data to identify trends and recommend service or revenue improvements.
• Resolve Guest Issues Promptly - Handle inquiries, feedback, and complaints with professionalism and empathy, escalating complex cases and following up to closure.
• Support Revenue & Cost Control Initiatives - Monitor room inventory, apply upselling techniques, validate night audit results, and identify opportunities to optimize occupancy and ancillary revenue.

Qualifications

Physical Requirements

Ability to stand and move for extended periods.

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