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IT Service Desk Engineer

IT Service Desk Engineer

Jobstreet MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
10 hari lalu
Penerangan pekerjaan

Job Responsibilities

  • Respond to and manage incoming IT service requests via Teams chat, email, and helpdesk ticketing system in a timely and efficient manner.
  • Provide first-line support for IT-related issues, including hardware, software, network connectivity, and peripherals.
  • Troubleshoot and resolve technical problems, escalating to senior technical staff when necessary.
  • Install, configure, and maintain software applications and hardware systems as required.
  • Document all service desk interactions and resolutions within the ticketing system.
  • Offer remote desktop support to users, ensuring a seamless resolution of issues.
  • Assist with the onboarding of new employees, including setting up IT equipment, software, and accounts.
  • Perform routine IT system checks to ensure smooth operation and uptime.
  • Maintain and update internal knowledge base with troubleshooting steps and solutions.
  • Monitor and track support requests to ensure prompt follow-up and resolution.
  • Provide training and support to end-users on software applications and IT best practices.
  • Collaborate with other IT teams to resolve more complex technical issues and improve internal processes.
  • Work on-site and adhere to a rotating 24 / 7 shift schedule, including evenings, nights, weekends, and holidays.

Job Requirements

  • Bachelor's degree in IT / Computer Science / Computer Studies.
  • Proven experience in an IT support or Service Desk role (1-3 years preferred).
  • Strong technical knowledge of computer hardware, software, operating systems (Windows, macOS, Linux), and networking.
  • Familiarity with ticketing systems and remote desktop support tools.
  • Excellent problem-solving and troubleshooting abilities.
  • Good understanding of IT security best practices and data protection policies.
  • Exceptional communication skills, both written and verbal.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer service-oriented with a strong desire to help end-users.
  • Ability to work both independently and as part of a team.
  • IT-related certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are a plus.
  • Willingness and ability to work in the office and support 24 / 7 shift operations, including weekends, nights, and holidays.
  • Experience with Azure Active Directory and Office 365 administration.
  • Basic understanding of virtualization technologies (Windows 365 Cloud PC).
  • Experience supporting remote users and managing remote desktop setups.
  • Ability to work under pressure and handle high-volume support requests.

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    Buat amaran kerja untuk carian ini

    It Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia