Service Crew

Job description :

• Involved in the overall sanitation and setting up of the work areas, function rooms and ballroom.
• Coordinate with Crew Leader to provide unique and creative ideas to enhance meetings & group experience.
• Greet guests and present them with the menu as well as recommend special items for the day.
• Take food and beverage orders from the guest on the order taking Point of Sales (POS) System.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.
• Ensure accuracy and promptness of transaction when accepting payments, issuing receipts and returning the change.
• Coordinate with kitchen and bar staff to ensure smooth operation of outlets and achieve guest satisfaction.
• Serve food and beverage to the guest as per the course of order and promptly respond to guest with any additional request.
• Maintain proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils and refilling glasses.
• Assist with stocking and maintaing the outlets par stock levels and side station.
• Involved in other areas of the outlet such as answering telephones and attending to reservations.
• Print closing report and hand over the cash to the Accounts department.
• Tally the credit card settlements for the day with the batch closing report from POS System.
• Maintain good knowledge of outlets and ensure compliance with departmental Standard Operating Procedures (SOPs).

Undertake any other assignments as required by Cafe Manager, Crew Leader and The Chef.

Job Requirement :

Job Type : Full-time

Pay : RM1,700.00 per month

Benefits :

Work Location : In person