Project Specialist – Customer Service (12 Months Contract)

Date Posted : Country : Malaysia

Location : Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia

Position Role Type : Unspecified

Responsibilities

• Review, develop and implement customer service policies, procedures and ensure customer service operations are compliant with new e-Invoicing practice and other regulatory requirements
• Analyze current customer service processes and identify areas for improvement to meet the required regulatory standards.
• Design and implement efficient and effective invoicing processes that integrate seamlessly with existing systems.
• Collaborate with IT and relevant departments to integrate new invoicing systems that comply with e-Invoicing requirement and oversee the implementation and testing of the new systems to ensure they meet the objective.
• Support the initiative to develop training content to train other customer service team members in understanding and compliance with new policies and systems.
• Monitor customer service operations to ensure continuous compliance with e-Invoicing regulations as well as identifying potential risks related to regulatory compliance and develop mitigation strategies.
• Work closely with internal and external stakeholders, including relevant government bodies, to stay informed of regulatory changes and ensure timely implementation.
• Liaise with legal, finance, and other departments to ensure alignment customer service practices with overall company compliance strategies.

Qualifications

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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