Regional Manager, Cross Border (Business Process Management)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Regional Manager will report to the Regional Senior Manager and will be responsible for overseeing all four BPM pillars : Project Management Excellence, Business Process Improvement, Change Management, and Risk Management and Compliance. The role involves prioritizing projects based on a pre-determined matrix and supporting the development and growth of the team across all four pillars. As part of a small and dynamic team responsible for the success of Cross Border, the Regional Manager will have a very direct impact on the overall success of the company.

Job Responsibilities

• Oversee all Cross Border teams’ initiatives and projects, working with department heads from the Cross Border Logistics, Commercial, Special Projects and Finance Teams to ensure they are monitored, tracked, accounted for and completed
• Serve as a Project Management Office, offering the service to all Cross Border teams, including the initiation, planning, execution, monitoring and control portions of each project. The projects taken on will be prioritised based on expected impact to profits
• Conduct process reviews, business process mapping, analysis and process redesign, implementing Lean, Six Sigma and Agile methodologies to determine inefficiencies, losses and waste, and eliminate them whilst fostering alignment and improved communication
• Implement Continuous Improvement initiatives, conduct innovation labs, lead knowledge sharing sessions and provide frameworks to ensure teams are independently and continuously executing continuous improvement
• Support in the development of AI solutions with the Regional Senior Manager
• Work with Tech Product and all Cross Border teams in product initiation, development, training and adoption, ensuring accurate and prioritised product builds, on-time development of tech products, sufficient product training for the end users as well as 100% adoption of products
• Ensure requirements are clear and accurate, products are prioritised correctly, and builds are executed precisely
• Produce clear timelines and measurements of success post product development
• Responsible for the review of internal processes and controls, identifying risks, and proposing resolutions and action plans to senior management
• Responsible for ensuring all reviewed process are documented and filed accurately
• Responsible for periodic audits to ensure reviewed processes are being abided by

Job Requirements

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