Customer Care Executive (Retail)

Overview

Customer Service Executive (Front-line) Job Summary We are seeking a dynamic, energetic retail assistant to join our growing organization. In this position, you will play a key role in providing stellar customer service experiences on a daily basis. You must be organized, detail-oriented, and knowledgeable our products with an engaging, upbeat personality. Responsibilities

Greet customers and make them feel welcome Maintain a clean, organized, and comfortable work station Be attentive to customers, providing answers to any questions and make recommendations Assist to boost up the in-store sales. Assist shoppers with merchandise (type of product, choice of plans available collecting items from back inventory if needed, etc.). Restock items that are running low and maintain proper display appearances Assist with inventory counts and placement of new products, including new in-store or window displays Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary) Process payment by using cash register, credit card machines, and / or POS (point of sale) computer system Qualifications

Previous retail and / or sales experience a major plus Computer literate and comfortable using POS systems Thrives working in a fast-paced environment as part of a team Available to work on shifts and weekends Excellent customer service and strong interpersonal skills Candidate must possess at least a Primary / Secondary School / SPM / ”O” Level, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field. Required language(s) : Mandarin, Tamil, English and Malay Able to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Enthusiastic, friendly and energetic Location and Availability

Location : Alor Setar (Kedah), Island & Main land area (Penang), Ipoh (Perak), JB (Johor), Bandar Melaka, Seremban (Negeri Sembilan), Central Region (Klang, Cheras, Sunway, Shah Alam, TTDI, KL) Position(s) available : 30 urgent vacancies

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