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Client Services Manager (Support) - Built Environment

C&W SERVICES (S) PTE. LTD.Kuala Lumpur, Kuala Lumpur, Malaysia

17 hari lalu

Penerangan pekerjaan

Overview

Client Services Manager (Support) - Built Environment

Develop new business opportunities in allocated country markets. Work closely with all PDS leadership and extended service offering in the development of new opportunities and positioning of PDS services to win new business. Develop strong working relationships with PDS leadership, PDS Client Services and Country Heads. Develop a network of contacts across wider Cushman & Wakefield business that will result in developing increased sales opportunities and working closely with PDS Alternative Assets, Development & Commercial Advisory and Sustainability groups and the like. Connect the dots with regional Key Accounts representative to map market opportunities. Maintain consistency in proposals and presentations across the markets with, in Country Heads, in country sales leads and wider SEA business. Maintain ENGAGE CRM platform, prepare for weekly and formal monthly sales performance reviews.

Responsibilities

Develop new business opportunities in allocated country markets and position PDS services to win new business.
Collaborate with PDS leadership and extended service offerings to develop opportunities.
Build and maintain strong relationships with PDS leadership, PDS Client Services, and Country Heads.
Develop a network across Cushman & Wakefield to generate increased sales opportunities and collaborate with PDS Alternative Assets, Development & Commercial Advisory and Sustainability groups.
Coordinate with regional Key Accounts representatives to map market opportunities.
Ensure consistency in proposals and presentations across markets and align with Country Heads, in-country sales leads, and wider SEA business.
Maintain ENGAGE CRM platform and prepare for weekly and monthly sales performance reviews.

Requirements

5 years of relevant experience in a similar role in the built environment industry

Proven ability to support the development of structured programs and initiatives that align with financial and operational goals

Builds strong relationships with key clients, potential clients, and industry stakeholders to help retain, support, and grow the PDS service line

Demonstrates commercial awareness and a track record of contributing to sustainable business growth, profitability, and value creation

Committed to excellence, continuous improvement, and delivering high standards across all areas of responsibility

Takes ownership and initiative to drive internal collaboration and service excellence

Builds trust with colleagues and stakeholders through integrity, consistency, and ethical behavior

Communicates openly and honestly, listens actively, and presents ideas with clarity and confidence

Establishes effective internal networks and builds confidence with teams and clients through proactive engagement

Considers the broader impact of actions and communications to ensure effectiveness and alignment

Adheres to company procedures and policies to safeguard the business and operate efficiently

Collaborates across service lines and demonstrates strong teamwork and alignment with the ONEPDS ethos, dedicated to supporting client relationships by enabling high-quality, proactive service and seeking feedback to improve satisfaction and outcomes

Possesses strong presentation and facilitation skills with the ability to engage stakeholders credibly and confidently

Maintains focus under pressure, conveys professional urgency, and demonstrates accountability in striving to exceed expectations

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Client Service Manager • Kuala Lumpur, Kuala Lumpur, Malaysia