Order Management and Fulfillment Specialist (Based in Penang)

Job Summary

The Order Management and Fulfillment Specialist is responsible for overseeing the end-to-end order lifecycle, including processing, coordinating, and fulfilling customer orders. This role ensures accuracy, compliance, and timely delivery while collaborating with cross-functional teams to optimize order management processes. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Order Processing : Accurately input and process customer orders in the system, ensuring all details are correct and compliant with company policies.
• Order Fulfillment Coordination : Collaborate with logistics, warehouse, and supply chain teams to ensure timely and efficient order fulfillment.
• Customer Communication : Serve as the primary point of contact for customers regarding order status, delivery timelines, and issue resolution.
• Inventory Management : Monitor inventory levels to ensure product availability and coordinate replenishment as needed.
• Documentation : Maintain accurate records of orders, invoices, and delivery confirmations for audit and reporting purposes.
• Issue Resolution : Address and resolve order discrepancies, delays, or customer complaints promptly and professionally.
• Process Optimization : Identify opportunities to streamline order management and fulfillment processes to improve efficiency and customer satisfaction.
• Reporting : Generate regular reports on order metrics, fulfillment rates, and customer feedback to support decision-making.

Qualifications

Preferred Skills

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