The Role
We're building our e-commerce operations capability from the ground up and need someone who can hit the ground running. You'll be the go-to expert managing multiple online stores across Shopify and / or EasyStore platforms , setting up sophisticated marketing automation in Klaviyo, and driving continuous improvements that actually move the needle on sales and conversions.
This isn't a "manage product listings" role. We need someone who understands the full e-commerce stack, can troubleshoot technical issues, migrate platforms without drama, and work seamlessly with our digital media team to turn campaigns into revenue.
What You’ll Actually Be Doing
E-commerce Platform Management & Optimization
- Manage day-to-day operations of Abaro site and multiple client stores on Shopify and / or EasyStore
- Implement theme customizations, app integrations, and workflow improvements (no-code / low-code preferred, but comfortable with basic HTML / CSS)
- Conduct regular site audits for performance, UX, and conversion optimization
- Monitor and improve core e-commerce metrics (CVR, AOV, bounce rate, site speed)
- Troubleshoot technical issues and coordinate with developers when needed
Platform Migrations & Client Onboarding
Lead client site migrations between platforms (ShopifyEasyStore, or from other platforms like WooCommerce, Magento, etc.)
Create migration playbooks to standardize processes and minimize downtimeManage project timelines, client expectations, and post-migration supportEvaluate which platform (Shopify vs EasyStore) best fits client needs and budgetsKlaviyo & Marketing Automation
Build and optimize email flows (welcome series, abandoned cart, post-purchase, win-back)Create advanced segmentation strategies based on customer behavior and purchase dataDesign, test, and analyze email campaign performanceIntegrate Klaviyo with e-commerce platforms and other marketing tools for seamless data flowCRM, Loyalty & Retention Programs
Set up and manage loyalty program platforms (Yotpo, Smile.io, EasyStore loyalty features, or similar)Plan and execute WhatsApp marketing campaigns via WABA or third-party toolsMap customer journeys and identify retention opportunitiesTrack and report on LTV, repeat purchase rate, and retention metricsCross-Functional Collaboration
Work closely with our digital media team to align site experience with ad campaignsProvide technical guidance to ensure campaign landing pages are optimizedShare insights from site data to inform media buying decisionsCreate SOPs and train team members on platform management basicsWhat We’re Looking For
Must-Haves :
2-4 years hands-on experience managing stores on Shopify OR EasyStore (or both – that’s a bonus!)Not just product uploads – we’re talking theme customization, app management, optimization, and platform troubleshooting
Proven Klaviyo expertise – you’ve built flows, managed segmentation, and can speak to results you’ve drivenStrong understanding of e-commerce fundamentals and key metrics (CVR, AOV, CAC, LTV, etc.)Basic HTML / CSS knowledge for troubleshooting and minor customizationsAbility to juggle multiple projects and clients without dropping ballsData-driven mindset – you make decisions based on numbers, not gut feelExcellent communication skills (you’ll be client-facing)Self-starter who can work independently but knows when to ask for helpNice-to-Haves :
Experience with BOTH Shopify AND EasyStore (huge plus – makes you invaluable for migration projects)Platform migration experience (between Shopify, EasyStore, WooCommerce, or other platforms)Experience with loyalty platforms (Yotpo, Smile.io, LoyaltyLion, or EasyStore’s native loyalty features)WhatsApp Business API or CRM tool experienceGoogle Analytics / GA4 proficiencyAgency or multi-brand e-commerce experienceExperience training / upskilling team membersFamiliarity with regional payment gateways and shipping integrations (iPay88, Sendle, Pos Laju, etc.)What Won’t Work :
"I’ve used Shopify / EasyStore once or twice" – we need someone who lives and breathes this stuffNo marketing automation experience – Klaviyo (or similar ESP) experience is core to this roleCan’t manage ambiguity – you’ll be building processes, not following existing onesOnly content / product upload experience without technical understandingWhat You’ll Get
Competitive salary commensurate with experience (see details below)Opportunity to build and shape our e-commerce operations from scratchWork with diverse brands and industries (Abaro + multiple client sites)Exposure to both Shopify and EasyStore ecosystems (if you only know one, you’ll learn the other)Collaborative team environment with digital media specialistsProfessional development and upskilling opportunities(Add any other benefits : health insurance, flexible work, equipment allowance, etc.)How to Apply
Send your CV along with :
Portfolio / case studies showing stores you’ve managed or migrated (Shopify, EasyStore, or other platforms)Examples of Klaviyo flows or email automation you’ve built (screenshots or results data are fine)Brief cover note (2-3 paragraphs max) answering :Which platform(s) have you worked with most? (Shopify, EasyStore, or both?)
What’s the most complex e-commerce project you’ve handled?Share one specific result you drove through site optimization or email automationWhy are you interested in this role?Applications without portfolios / examples will not be considered.
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