Customer Service Assistant 客服服务助理 (SPM / Diploma / Fresh Grads Welcome)

Overview

We’re looking for a fast, responsible, and customer-obsessed Customer Service Representative to support our eCommerce and live selling team. You’ll handle inquiries across platforms, support our livestream sessions, and make sure every customer gets a smooth and happy shopping experience.

If you love solving problems and want to grow with a fun, fast-moving fashion brand — this role is for you!

我们正在寻找一位高效、负责、并且极度关注客户的客服代表来支持我们的电商和直播销售团队。

Responsibilities

• Handle customer chats via WhatsApp, Messenger, Shopee, Red Note, Website
• Support Facebook : reply to customer comments & questions
• Manage order updates , shipping tracking & after-sales (e.g. refund / exchange)
• Explain promotions, vouchers, and campaign info clearly to customers
• Report product / service issues to the team promptly
• Follow communication SOPs & keep proper logs
• Help with other CS / admin tasks when needed
• Chinese : 通过 WhatsApp、Messenger、Shopee、小红书、官网等渠道处理在线聊天客服
• Chinese : 支持 Facebook 平台：回复用户评论及咨询
• Chinese : 处理订单更新、物流跟踪及售后问题（如退换货、退款）
• Chinese : 以清晰的方式向客户解释促销活动、优惠券及活动信息
• Chinese : 及时向团队反馈产品 / 服务相关问题
• Chinese : 遵守沟通标准流程（SOP）并做好记录归档
• Chinese : 根据需要以协助其他客服及行政相关工作

Qualifications

Benefits & Work Environment

About AMPLE COUTURE

AMBLE COUTURE Sdn. Bhd. is a unique online E-commerce fashion platform established in 2012 in Kuala Lumpur, offering various designs & styles for modern women. We specialize in selling women’s fashion apparel, accessories, beauty and health products. We pay utmost attention to detail in our quality & tailoring craft to ensure customer satisfaction.

We believe our employees are our greatest asset and are committed to a positive, supportive work environment that fosters growth and collaboration. Our team is composed of highly skilled individuals who strive to provide the best possible shopping experience and stay at the forefront of the industry.

We value diversity and inclusivity and aim to create an environment where everyone feels happy, valued and supported. If you are passionate about fashion, E-commerce, and providing exceptional customer service, consider joining our team.

Know us more in : AMPLE COUTURE Sdn. Bhd. is a company established in 2012 in Kuala Lumpur with a focus on online fashion retail.

Application Notes

To help fast track assessment, please include any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

#J-18808-Ljbffr