Retail Sales Associate

Growth Strategist | 360 Marketer | Performance Coach

Company Description At Tailored Jewel, we believe every love story is unique, and your ring should be too. Specializing in custom engagement rings and wedding bands, we blend luxury craftsmanship with cutting-edge technology to create one-of-a-kind designs that reflect your personal style. Our AI-powered customization experience and 3D rendering technology bring your vision to life, ensuring a seamless and personalized journey from concept to creation. With both online and in-store experiences, we make finding the perfect ring effortless, memorable, and tailored just for you. Role Description This is a full-time, on-site role for a Retail Sales Associate located in Kuala Lumpur. The Retail Sales Associate will be responsible for assisting customers in selecting custom jewelry pieces, providing in-depth product knowledge, and offering exemplary customer service. Daily tasks include engaging with customers in-store & online leads, managing sales transactions, coordinating with the team to ensure timely handling and delivery of customer orders, maintaining product displays, and contributing to overall store operations. The associate will also help guide customers through the customization process using Tailored Jewel's advanced technology tools. Responsibilities Assist customers in selecting custom jewelry pieces and provide in-depth product knowledge. Engage with customers in-store and manage online leads; process sales transactions. Coordinate with the team to ensure timely handling and delivery of customer orders. Maintain and optimize product displays; contribute to overall store operations. Guide customers through the customization process using Tailored Jewel's technology tools. Qualifications Product knowledge and retail sales skills. Excellent communication and customer service skills. Proven sales abilities. Familiarity with jewelry customization tools is a plus. Ability to work on-site in Kuala Lumpur. High school diploma or equivalent; relevant certifications are a plus. Requirements No prior experience required — training will be provided. Eagerness to learn and grow in a luxury retail environment. Good communication and interpersonal skills. Proficiency in English and Bahasa Malaysia. Fluency in Mandarin is a strong advantage to serve Mandarin-speaking clients. Comfortable working in a fast-paced retail environment and able to perform under pressure. Responsible, reliable, and able to work with minimal supervision. A strong team player with the ability to work independently when needed. Well-groomed, with a professional appearance that reflects Tailored Jewel’s luxury image. Willing to work on weekends, public holidays, and retail peak seasons. Seniority level Entry level Employment type Full-time Job function Sales and Business Development Retail Industries Retail Luxury Goods and Jewelry We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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