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Customer Service Officer | Puchong, Selangor

Customer Service Officer | Puchong, Selangor

Hirehub Management Sdn. Bhd.Puchong, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Customer Service Officer | Puchong, Selangor

Puchong, Malaysia

RM 2,200.00 - 2,800.00 (Malaysian Ringgit)

About the job Customer Service Officer | Puchong, Selangor

Company Background : This company is a well-known family karaoke in Johor Bahru, KL, Klang Valley and Penang area, and there have 11 outlets throughout Malaysia.

Job Description :

  • Respond promptly and professionally to phone reservations from various outlets, accurately documenting all reservation details.
  • Provide clear and helpful information to customers regarding available services, pricing, and any other inquiries they may have.
  • Collaborate with outlets to coordinate reservation schedules and ensure that all bookings are handled efficiently and accurately.
  • Act as a liaison between customers and the different outlets, facilitating smooth communication and resolving any issues that may arise.
  • Maintain a comprehensive database of customer information, always ensuring data accuracy and confidentiality.
  • Proactively seek feedback from customers to identify areas for improvement and enhance overall customer satisfaction.
  • To perform any other duties as assigned immediate superior or any other person assigned by the Management.

Requirements

  • Able to speak Mandarin fluently.
  • Minimum SPM graduated.
  • Organized and efficient in daily tasks.
  • Basic verbal and written communication skills in English and Malay.
  • Goal-oriented, organized team player.
  • Ability to give full attention to what other people are saying, to actively look for ways to help people.
  • Proficiency in using office software applications, telephone systems, and other relevant tools.
  • Salary Package : Basic Salary + Monthly Service Tips (based on Outlet Sales Performance)
  • Rotation Shifts taken

    • Remmuneration :

    Salary range is within RM2200-RM2800, allowance and monthly tips will be given

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    Buat amaran kerja untuk carian ini

    Customer Service Officer • Puchong, Selangor, Malaysia