Software Support Specialist (Cantonese Speaker, Remote Malaysia-based)

Software Support Specialist (Cantonese Speaker, Remote Malaysia-based)

We’re hiring a Software Support Specialist on behalf of our Hong Kong–based client , a cutting‑edge construction technology company that’s redefining how projects are managed across the industry. This is a full‑time remote role for providing customer support, technical assistance and troubleshooting software issues in Cantonese.

Location : Malaysia (fully work from home)

Working day / hours : Mon‑Fri, 9 : 00am to 6 : 00pm

Salary Range : RM 4,000 - RM 5,500

Responsibilities

• User Account Management : Create and manage user accounts, configure settings, and manage permissions.
• System Configuration : Support users in adjusting software settings and troubleshoot configuration issues.
• Report Customisation : Assist users in fine‑tuning and personalising reports; liaise with developers on complex challenges.
• Customer Support : Handle inquiries via phone, email, or chat with professionalism and empathy.
• Documentation & Training : Develop support guides and assist with onboarding to ensure smooth user adoption.
• Feedback & Continuous Improvement : Collect user feedback and share insights with the product team for ongoing enhancements.

Requirements

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