Sales Operations Senior Advisor (Support APAC - Mandarin Speaking)

Sales Operations Senior Advisor (Support APAC - Mandarin Speaking)

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Note that this role requires Mandarin-speaking skills to support China, Hong Kong and Taiwan markets.

This role is responsible for managing and coordinating sales support and customer operations within the assigned area across direct and indirect channels. It focuses on enhancing sales force effectiveness and efficiency by ensuring flawless teamwork between sales, customer operations, technical services, and customers. The position drives standard sharing among sales professionals, identifies improvement opportunities to optimize performance, and plays a pivotal role in building and maintaining strong business relationships. Through the effective delivery of processes, contracted offers, and commitments, the role ensures customer satisfaction and supports the organization’s overall sales objectives.

• Supporting sale leadership with evaluation of customer-related value creation opportunities
• Assess attractiveness and fit of existing customers, prospects, and opportunities with market objectives. Share and hand over information / leads to sales for implementation / actioning.
• Support the sales forecasting process working closely with operations advisors and account managers
• Drive the sales team to update, adjust, and prioritise entries within the prospecting pipeline register through transparency and reporting of prospecting important metrics helping AMs achieve sales and prospecting goals in-line with the area sales and prospecting conversion targets as set in Lubricants Business Management (LBM) process
• Review state of account plans / joint business plans across the direct and indirect channels ensuring that plans are in place and up to date. Support AMs by making visible performance vs these plans to ensure proactive measures and appropriate resource allocation.
• Coordinate between sales team and Global Business Services (GBS) team for customer / vessel on-boarding and changes
• Be the custodian of the customer contracting process to new contracts as well as review and tracking of existing contracts. Support the sales team by providing fully prepared contracts to support customer conversations.
• Prepare product and services offers to customers in cooperation with Account Managers, Technical Services and Pricing to ensure that offers made are aligned with the offer strategy and that any exceptional offers are fully engaged with and supported through the exceptions management process to secure product availability and timely set-up.
• Meeting with AMs’ customers, prospects; covering for AMs’ during periods of leave

Experience

Skills & Competencies

At bp, we provide the following environment and benefits to you :

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Oil and Gas

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