Customer Service Officer

Customer Service Representative

We are a young and energetic Customer Service Representative role that plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients.

What you will be expected to do

• Interact with customers via various channels (phone, email, WhatsApp, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers.
• Collaborate with internal teams such as sales, marketing, and technical support to address customer queries and issues.
• Prepare customer DO and invoice and arrange for delivery.

What we are looking for

Location

Kawasan Perindustrian Temenggong, 81100 JB

What you’ll get in return

Exposure to SLS environment within a manufacturing organization which is a great platform to excel in your career & great progression opportunity.

Apply Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your resumes.

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