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Teams Voice Customer Engineer | MNC IT Services | Permanent | Remote | RM8K-RM11K
InfotreeMalaysia12 jam yang lalu
Penerangan pekerjaanWork directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support. Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams. Assist in the deployment, configuration, and customization of Microsoft Teams and related applications. Conduct technical workshops, training sessions, and webinars on Teams best practices and new features. Document technical solutions, best practices, and troubleshooting steps to build internal and customer knowledge base. Diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, integrations, and Teams Voice. Design and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, Voice Apps, and Teams Room Systems. Support migrations from Skype for Business to Microsoft Teams, including voice workloads and meeting room solutions. Troubleshoot Teams calling, conferencing, call quality, and media optimization issues. Integrate Teams with Microsoft 365 workloads (SharePoint, OneDrive, Power Platform, Exchange, Azure AD, Intune, etc.). Support application integrations and third-party tools that enhance Teams capabilities. 5+ years' experience in customer-facing IT roles (systems architecture, administration, operations, software support, or consulting), with focus on Microsoft Teams or collaboration platforms. BA / BS in Information Technology, or equivalent experience. Deep technical knowledge of Microsoft Teams architecture, features, and functionalities. Advanced engineering / architectural knowledge of Unified Communications (Teams Voice, PSTN, Direct Routing, Session Border Controllers, Contact Centers). Proficiency in Microsoft 365 suite (SharePoint, OneDrive, Exchange). Hands-on Teams administration (user management, policies, compliance). Familiarity with scripting / automation (PowerShell, Microsoft Graph). Strong troubleshooting skills in Teams Voice, Skype for Business, and telephony integrations. Knowledge of voice / network protocols, standards, and best practices. Strong organizational skills with ability to manage multiple priorities. Excellent communication, interpersonal, and customer engagement skills. Advanced knowledge of Contact Center and application integration with Teams. Advanced networking (DNS, firewall, load balancing). Active Directory / Azure AD / Entra ID expertise. Experience with Azure Functions development. Microsoft Certified : Teams Administrator Associate Microsoft 365 Certified : Endpoint Administrator Associate Teams Workshop Teams Pilot Teams Activation Teams Optimization Teams Apps Workshop Teams Apps Pilot Teams Apps Activation Teams Apps Optimization
Teams Voice Customer Engineer
Salary budget :
Approximate RM8K to RM11K
Work location :
Remote (WFH) – Malaysia
Company background :
MNC IT Services & IT Consulting
Employment type : Full time Permanent
Role Summary
We are seeking a highly skilled and experienced Microsoft
Customer Engineer specializing in Microsoft Teams
- . The ideal candidate will help customers empower their employees, maximize productivity, and ensure the seamless operation of Microsoft Teams voice and collaboration solutions.
This is a
customer-facing role
requiring excellent communication skills (verbal and written) to engage with both technical and business stakeholders, including leadership contacts at customers.
Key Responsibilities
Required Experience & Skills
Optional Skills
Relevant Certifications
(preferred).
(advantageous).
Relevant MIP / VBD Titles
Buat amaran kerja untuk carian ini
It Engineer • Malaysia