Community Navigator (Selangor)

About the Unit

The Community Outreach Research Unit collaboratively develops intervention programmes to promote early detection and improve access to breast cancer care for women seeking treatment at Ministry of Health hospitals. The Community unit together with other research units in CRMY intends to close the gap in cancer care and our current focus is on breast cancer. The reality today is that who you are and where you live could mean the difference in cancer survival. It isn’t fair. But we can change this by developing the i) most effective healthcare system changes for improving survival and ii) innovative and cost-effective tools for enabling early detection of cancer in B40 communities.

Scope / Purpose of Job

The community navigator promotes timely diagnosis and treatment and aims to ensure seamless, coordinated care and services. The community navigator helps patients and their families access the health care delivery system through support, education, communication, and resources. This support begins at the point of a suspicious finding and continues throughout treatment to the resolution of the finding. The navigator works with breast cancer patients to improve their cancer care outcomes.

Responsibilities

• Time management and keeping up with the dateline as per required with CRMY and MOH. Prioritization of task and activity carried out according urgency and need of breast cancer patients.
• Provide navigation support for breast cancer patients who are diagnosed with breast cancer. Uses the patient navigation intake assessment and identifies needs and barriers that prevent patient from accessing care. Tracks patient progress and keeps other care team members informed. Identifies potential bottlenecks and performs appropriate interventions.
• Assists patients across healthcare disciplines to ensure appointments are made and kept. Works closely with appropriate staff throughout the healthcare system to improve patient care outcomes
• Tracks and follows patient interactions via appropriate documentation policies and procedures
• Engages in program evaluation efforts and submits reports as necessary
• Identifies system and / or organizational barriers to care and recommends strategies to improve access
• Pays utmost attention to patient confidentiality; in order to facilitate care, patient navigator will have access to patient information including diagnosis, treatment plan, and personal information such as address to facilitate local community support and untapped services
• Resource Identification and Utilization – Coordinating services with nurse navigator to assist patients with their basic needs, ensuring that they complete their diagnosis and treatment in a timely manner. This includes advising on entitlements and helping with completion of application forms, referring patients to state / national agencies or non-profit organizations depending on the needs of the patient. Plan and conducting home visits for i) welfare assessment, ii) patient or caregiver education, and iii) defaulter tracking.
• Collaborates with local individuals, agencies, and organizations to facilitate access to community-based services addressing patients’ barriers to care.
• Well versed with local resources and able to build a wider and sustainable network of community partner to address barrier faced by breast cancer patients.
• Diploma / Bachelor’s degree OR a minimum two year of experience in hospitality, social work, psychology, population-based services, home care, community officer, human activist, social entrepreneurship, social services, customer care and service, OR a combination of education and experience that is similarly, equivalent.
• Full driving license and own a car / motorcycle
• Knowledge / Skills / Abilities
• Effective professional communication skill, both orally and in written form ie, good letter writing skill.
• Good computer skills (Microsoft Office and Virtual meeting platform)
• Fluent in communicating in local languages : Bahasa Malaysia, Mandarin or, Tamil, Local Sabah and Sarawak languages is a strength.
• Knowledge on the local population, resources and cultural sensitivity

We are an independent and non-profit cancer research organisation based in Malaysia. Funded by donations and research grants, we conduct research in niche cancers often found in our Asian population.

Cancer — the big ‘C’ — continues to be a stigma, only spoken about in hushed whispers; how it’s bad karma, how much it costs, and that nothing could be done.

Confronting this stigma head on, CRM has been reversing this language of cancer, transforming the big ‘C’ to a little ‘c’, and we plan to develop tools backed by good research to ensure that we can truly fight cancer on all fronts.

We believe that we will reverse the grip of cancer in our lives. We want researchers to win the war against cancer by turning it around with new ways of prevention and cure. We want to empower the public through impactful outreach programmes, with the hopes that Malaysians will respond differently to cancer by coming forward for screenings and going through with treatments.

Our driving force is held together by these goals :

#J-18808-Ljbffr