Technical Engineer – Network

CTC GLOBAL SDN BHDMalacca City, Malacca, Malaysia

30+ hari lalu

Penerangan pekerjaan

Schedule with customer on preventive maintenance activity.

Perform onsite preventive maintenance activity.

Generate preventive maintenance report.

Provide onsite or offsite support to customer.

Prepare incident report if require.

Update incident ticket in a timely manner in FSMS.

Involved in department rotation standby rooster.

Responsible to carry out basic installation (single technology).

Assist in complicated installation & project that involve multiple product.

Ensure deployment according to timeline.

Update installation ticket in a timely manner in FSMS.

Ensure project deployment according to timeline.

Provide input for document development of project.

Capture and update project implementation technical issued for lesson learn.

Conduct project testing and commissioning with customer.

Update installation ticket in a timely manner in FSMS.

Update timesheet in Intranet system timesheet.

To conduct a minimum of one knowledge sharing session.

To conduct CTC service review before closure of the project.

Requirements

Degree in Information Technology or equivalent
Minimum 3 years’ experience deploying and managing infrastructure
Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SEwill be advantage.
Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
Experience with disaster recovery planning and execution.
Possess a positive attitude with strong verbal and written communication skills
Ability to work independently and within a team

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Network Engineer • Malacca City, Malacca, Malaysia