Senior Manufacturing Engineering Manager

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Job Description

About the Role

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide.

The Customer Support Manager at Brooks is an important management role within the organization. Reporting directly to the Senior Director of Global Operations, this role is responsible for managing and continuously improving our customer relationships and ensuring internal alignment to meet our customers’ needs.

This individual will work closely with Account & Product Management teams, cross-functional stakeholders, and our Brooks Malaysia Operations & NPI Managers to deliver an integrated and efficient customer experience. The Customer Support Manager will lead efforts to transition, optimize, and sustain site Customer Care operations that are scalable, efficient, and customer‑centric, driving operational excellence and exceptional satisfaction levels.

Work Location : Onsite, Johor Bahru.

Principal Responsibilities

Customer Engagement

• Lead and inspire our Operations teams while advancing the overall site customer engagement model.
• Build and nurture strategic relationships with key customers to understand their evolving needs and expectations.
• Work closely with our Operations and Quality teams to ensure customer requirements are met.
• Take on the lead role for customer engagement at the site level by managing customer visits and leading presentations for customer visits.
• Develop and oversee multi‑channel customer support, including email, chat, and sharing platforms.

Customer Care Process Ownership

Continuous Improvement Initiatives

Qualifications

Work Location & Flexibility

At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in‑office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal‑opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with or call to discuss your needs.

Review EEO Law & EEO Statement.

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