Premium Support Executive – Calls & Live Chat (Whatsapp)

BJAKKuala Lumpur, Kuala Lumpur, Malaysia

5 hari lalu

Penerangan pekerjaan

Premium Support Executive – Calls & Live Chat (WhatsApp)

BJAK WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are looking for a Premium Support Executive – Calls & Live Chat (WhatsApp) to provide high-quality, personalized assistance to our premium customers through both phone calls and WhatsApp chat.

In this role, you’ll handle customer inquiries, requests, and issues with professionalism, accuracy, and empathy — ensuring every customer enjoys a smooth and satisfying experience. You will be part of a dedicated team that represents our brand’s premium service standard.

Key Responsibilities

Handle inbound and outbound calls as well as live chat interactions via WhatsApp from premium customers.
Deliver prompt, accurate, and courteous responses to customer inquiries, requests, and complaints.
Provide end-to-end case handling, ensuring timely resolution and consistent follow-up with customers.
Maintain a professional and empathetic tone in every interaction to create a premium service experience.
Collaborate with internal departments (Operations, Admin, Product, Tech, etc.) to resolve issues efficiently.
Accurately record customer information, case updates, and resolutions in the CRM system.
Identify recurring issues and provide feedback or suggestions for service improvement.
Uphold confidentiality and handle sensitive information with care.

Requirements

Diploma or Degree in Business, Communications, or related field.

1–3 years of experience in customer service, preferably handling calls or live chat support.

Excellent verbal and written communication skills in English and Bahasa Malaysia.

Strong problem-solving and multitasking abilities.

Experience using CRM systems, live chat tools, or WhatsApp Business platforms is a plus.

Customer-focused, patient, and able to remain professional under pressure.

Willing to work fully in-office on a contract basis.

What We Offer

Contract role with potential renewal or conversion based on performance.

Competitive salary and monthly performance incentives.

Exposure to premium customer service handling and fast-paced business operations.

Supportive team environment and career development opportunities.

Seniority level

Entry level

Employment type

Contract

Job function

Administrative

Industries

Software Development

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Support Executive • Kuala Lumpur, Kuala Lumpur, Malaysia