Operations Controller – Customer Support (Weekend Shift)

Overview

Job Description – Operations Controller (Customer Support)

We are seeking an Operations Controller – Customer Support to join our high-performing team. In this role, you will be responsible for ensuring smooth and efficient customer transactions, supporting account management activities, and delivering excellent service across multiple channels. This position requires strong problem-solving skills, attention to detail, and the ability to work in a dynamic, fast-paced environment.

Responsibilities

• Customer Relationship Management :

Develop and maintain effective, professional relationships with customers.

Support account management and transaction processing to meet service standards.

Provide product and technical support related to customer transactions.

Follow established procedures and guidelines to ensure consistency and compliance.

Analyze data to identify trends, recurring issues, and areas for improvement.

Handle a variety of tasks and customer scenarios with professionalism and accuracy.

Requirements

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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