Customer Service Team Lead - Mandarin
Teleperformance InternationalGeorge Town, Penang, Malaysia1 hari lalu
Penerangan pekerjaanProvide mentorship, guidance and career development to members of your team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise. Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
Overview
We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
- Bachelor Degree preferred.
- Proficiency in Mandarin and English (spoken and written).
- Significant experience in a complex fast paced environment.
- Minimum 2 years of prior relevant people management experience.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills.
- Passion for ensuring an excellent user experience.
Responsibilities
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Team Lead • George Town, Penang, Malaysia
Pekerjaan yang berkaitan
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will support customers via inbound calls and emails,...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Success Specialist - Mandarin Speaker - Penang
Arvion ServicesPenang, MalaysiaQuick Apply
- Dinaikkan pangkat
Customer Service Representative (WFH, Eng & Mandarin)
Hiredly XCentral George Town, Penang, Malaysia Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (3 months Contract, Non-Voice) - Mandarin - TPMY
TeleperformanceBayan Lepas, Penang, Malaysia We are seeking a detail-oriented and motivated Annotation Agent to join our team.The Annotation Agent will be responsible for accurately and efficiently labeling or annotating data according to pro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
IT Service Desk specialist with Mandarin
WlgroupGeorge Town, Penang, Malaysia Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions?.Our client is a leading global provider of IT solutions and services, known for ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead - Mandarin
TeleperformanceBayan Lepas, Penang, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Quality Assurance Manager- Mandarin
Teleperformance InternationalGeorge Town, Penang, Malaysia Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams.
Proven track record of collaborating with cross-fun...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Contact Center Manager - Mandarin
TeleperformanceGeorge Town, Penang, Malaysia If you have proven 1 year BPO Assistant Managerial experience, we have something for you!.Bachelor’s degree or equivalent diploma.
Dynamic leader with experience and passion for managing large and d...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin speaker
Two95 International Inc.Bayan Lepas, Penang, Malaysia Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services.
You’ll handle customer inquiries, resolve issues, and support...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin - Permanent Night Shift - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service - Mandarin Speaker - RM4000 - Hybrid
Pinnacle Business ServicesSungai Petani, Kedah, Malaysia Pinnacle is expanding! As a leading customer support solutions provider, we’re partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving b...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist – Mandarin
TeleperformancePenangMalaysia, Penang, Malaysia Mandarin-speaking Customer Success Specialist.In this role, you will be responsible for delivering excellent customer experiences by handling inquiries, resolving issues, and ensuring customer sati...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Mandarin (Work from Home)
TPBatu Kawan, Penang, Malaysia We are seeking enthusiastic and customer-focused individuals to join our team as.Customer Service Representatives (Mandarin-speaking) WORK FROM HOME.
In this role, you will be the first point of con...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin - Penang
TPPenangMalaysia, Penang, Malaysia Love helping people? Join us as the.Be part of a team that values protecting personal data and delivering top-notch service in a friendly, growth-focused environment.
Diploma / Degree (any field) - Mi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead - Malay
Teleperformance InternationalGeorge Town, Penang, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin Speaker - Penang
FastJobsBayan Lepas, Penang, Malaysia We are hiring a Mandarin speaking.Customer Success Specialist (CSS).In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience.You’ll be par...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Team Lead - Korean and Mandarin - Penang (Online Payment System)
Teleperformance USAPenangMalaysia, Penang, Malaysia Provide mentorship, guidance and career development to members of your team.Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and te...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead - Penang
Teleperformance USABayan Lepas, Penang, Malaysia Provide mentorship, guidance and career development to members of your team.Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and te...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu